Privacy Policy

Alberta Zone Inc. (“Alberta Zone,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information and health information entrusted to us.

This Privacy Policy explains how Alberta Zone Inc. collects, uses, discloses, safeguards, retains, and disposes of personal information and health information while providing administrative, billing, collection, and patient support services on behalf of physicians and healthcare providers.

We strive to comply with:

• Alberta’s Health Information Act (HIA)
• Alberta’s Access to Information Act (ATIA) where applicable
• Other applicable federal and provincial privacy legislation
• Contractual and professional confidentiality obligations

This Policy applies to:

• Patients
• Prospective patients
• Parents and guardians
• Authorized representatives
• Physicians and healthcare providers
• Contractors and service providers
• Website users
• Individuals who contact Alberta Zone Inc.

Personal Information

Information about an identifiable individual, including:

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Passport or immigration documentation
• Billing and payment information

Health Information

Information relating to:

• Physical or mental health
• Healthcare services received
• Medical treatment history
• Healthcare provider information
• Health service eligibility
• Health insurance status

Depending on the services provided, Alberta Zone Inc. may collect:

Identification Information

• Full name
• Date of birth
• Contact information
• Government-issued identification

Healthcare Information

• Health insurance status
• Medical service records required for billing
• Physician information
• Referral information
• Pregnancy and delivery-related service information where applicable

Financial Information

• Deposit payments
• Billing records
• Payment histories
• Outstanding account balances

Immigration and Residency Documentation

Where necessary to determine eligibility, billing obligations, or program requirements, we may collect:

• Passport information
• Visa documentation
• Residency documents
• Other supporting records

Information may be collected:

• Directly from patients
• Through authorized representatives
• From physicians and healthcare providers
• Through secure forms
• Through telephone communications
• Through electronic communications
• Through approved third-party service providers

We collect only the information reasonably necessary to carry out our administrative and billing functions.

Alberta Zone Inc. may collect, use, and disclose information for the following purposes:

• Patient registration and administration
• Physician billing support
• Collection and processing of deposits and fees
• Verification of identity and eligibility
• Facilitating healthcare-related administrative services
• Managing accounts and payments
• Responding to inquiries and requests
• Regulatory compliance
• Investigating fraud, misuse, or unauthorized activities
• Meeting legal and contractual obligations
• Quality assurance and operational improvement

Where required, Alberta Zone Inc. will obtain consent before collecting, using, or disclosing personal information.

Consent may be:

• Express
• Written
• Electronic
• Verbal where appropriate
• Implied where permitted by law

Individuals may withdraw consent subject to legal, regulatory, or contractual limitations.

Health information is used only as authorized by applicable legislation and only for purposes directly related to:

• Administration of healthcare billing
• Healthcare service coordination
• Verification of program eligibility
• Payment administration
• Legal and regulatory compliance

We limit access to health information to those who require it to perform their duties.

Alberta Zone Inc. may disclose information:

With Authorization

• To physicians
• To healthcare providers
• To authorized family members or representatives
• To insurers or payment administrators

As Required or Authorized by Law

• To regulatory authorities
• To law enforcement agencies when legally authorized
• Under court orders, warrants, or subpoenas
• For investigation of fraud or unlawful activity

Service Providers

Certain service providers may process information on our behalf, including:

• Payment processors
• Technology and hosting providers
• Professional advisors
• Collections agencies where legally permitted

All service providers must maintain reasonable confidentiality and security safeguards.

Alberta Zone Inc. uses administrative, technical, and physical safeguards to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Alteration
• Destruction

Safeguards may include:

• Access controls
• Password protection
• Secure networks
• Encrypted communications where appropriate
• Secure document storage
• Staff privacy training
• Confidentiality agreements

Information will be retained only as long as necessary to:

• Fulfil identified purposes
• Meet legal requirements
• Meet regulatory obligations
• Resolve disputes
• Support audits and investigations

When information is no longer required, it will be securely destroyed, anonymized, or permanently deleted according to established retention schedules.

Subject to applicable legislation, individuals may have the right to:

• Request access to their information
• Request corrections to inaccurate information
• Receive an explanation of how information has been used or disclosed
• Submit privacy-related inquiries or complaints

Requests may require proof of identity.

When visiting our website, Alberta Zone Inc. may collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage statistics

This information is used to:

• Improve website performance
• Enhance security
• Diagnose technical issues
• Improve user experience

Cookies and analytics tools may be used where appropriate.

Any suspected privacy breach will be investigated promptly.

Where required by law, Alberta Zone Inc. will:

• Contain the breach
• Assess risks
• Notify affected individuals where appropriate
• Notify regulatory authorities where required
• Implement corrective measures

All employees, contractors, and agents with access to personal or health information must:

• Maintain confidentiality
• Access information only on a need-to-know basis
• Complete privacy training as required
• Report suspected breaches immediately

Failure to comply may result in disciplinary action and legal consequences.

Alberta Zone Inc. may amend this Privacy Policy from time to time.

Updated versions will be posted on our website and become effective upon publication unless otherwise stated.